What Information We Hold and Why
When you open an account with us, we collect the details you provide during registration — your name, email address, phone number, and the payment method you use. If you deposit via bKash, Nagad, or Rocket, we record the transaction reference and amount to verify your
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account wallet and process withdrawals correctly. We also collect device and session data — your IP address, browser type, and the pages you visit — to keep your account secure and detect unusual login attempts. Cookies on our site track your session state so you stay
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logged in as you move between the lobby and account settings. We do not collect payment credentials like your bKash PIN or Nagad password; those stay entirely within the respective wallet apps. Data we collect is used strictly to run your account, process payments, and meet
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any compliance obligations that apply in your eligible region. We do not sell your personal data to third parties. Retention periods vary by data type — transaction records are held for as long as regulatory requirements in your jurisdiction demand, while session logs are cleared on
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a rolling basis. If you close your account, we will delete personal data that is no longer needed, subject to any legal hold obligations that apply.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.